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One of the lessons learned for us around IT was we have what's called Rover devices. Think of it like an iPhone that allows you to track in real time. So you're in the EMR in real time and you're able to document, you're able to consent patients. These handheld devices save a lot of time, rather than using a laptop. We partnered with Verizon and this was one of the most critical pieces of the entire mass vaccination event.
There are lots of stories that I could talk about of moments where players had to say no to themselves and yes to the “we”, the collective, and it was beautiful.
At Houston Methodist we started with about 66 MDs that were treating virtual urgent care, or doing primary care, but quickly, within about three weeks, we trained about 900 MDs.
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