James Beem

Managing Director-Global Healthcare Intelligence

J.D. Power

James Beem

James Beem is the Managing Director-Global Healthcare Intelligence at J.D. Power.

James has 20 years of experience represented within a diverse and rich mix of Fortune 100 healthcare and pharmacy companies, consulting firms, and major health systems. His professional background includes positions leading teams and projects over functions including health analytics, managed care operations, healthcare finance, medical economics, and business intelligence. James has been in his current role at J.D. Power since November 2018.
Prior to joining J.D. Power, James served as an Associate Partner at
IBM Watson Health and as an SVP Business Intelligence and Analytics responsible for the establishment of an analytics advisory practice during the merger of two distinct onsite healthcare clinic organizations, Take Care Heath System (Walgreens), and Comprehensive Health Services (Water Street Health Partners). James also served as a Market CFO at Humana accountable for the financial management and operation of a $300M commercial health plan. He also has professional experiences with Aetna, Mercer Consulting, and The University of Michigan Health System.
James holds a Masters in Health Administration from the University of Kentucky and a Masters in Health Informatics and Information Management from the University of Tennessee Health Science Center. James is an active member of the American College of Healthcare Executives and the Nashville Health Care Council.

Contributions

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Building Loyal Patient Relationships

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Generational Breakdown for Telehealth Satisfaction

The top issue consumers have in telehealth consultations is not the technology, it’s not the claim or reimbursement aspect of it. It really is about the ability to understand the medical professional. So if that’s not achieved, there’s significant declines in satisfaction.
We know that consumers place a high preference and a high degree of trust when they’re dealing face to face with medical teams. And we believe we are seeing the same level of confidence and trust in telehealth, whether over the phone or visually. If they’re dealing with a qualified physician, satisfaction scores tend to trend very high.

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