This Week Health

Today we caught up with Dr. YiDing Yu, Chief Medical Officer for Olive AI at VIVE 2022 to talk about the power of platform for partners to accelerate the work of automation in healthcare. I hope you enjoy.

Transcript

Today in interview and action from the vibe event down here in Miami. My name is bill Russell. I'm a former CIO for a 16 hospital system and creator of this week health, a set of channels dedicated to keeping health it staff, current and engaged. We wanna thank our show sponsors who are investing in developing the next generation of health leaders.

Gorian dynamics, Quill health tile, site nuance, Canon medical, and current health. Check them out at this week. health.com/today. And now. Onto our interview. All right, here we are 5 20 22, and we are here with Dr. Q with olive and olive AI. Thanks to be here, bill. Well, it's, it's great to, , yeah, it's great to be together.

It's great to be at this conference. What do you think of the conference so far? It's it's

interesting. Isn't it? Oh, it's been, it's been amazing. I mean, for you, wouldn't be able to tell that this is the first, , chime in health have come together to create something like this. It's just the energy. And the amount of excitement for cuz kind of what's kind of come next is, is really incredible.

Yeah. Good.

, I think it's a good combination of, of, I mean this, this floor is not massive. We remember the old conferences you couldn't even get from one end to the other. It was , so this almost feels more manageable. I'm not, I'm not voting for one conference versus the other at this point. I'm just saying this is a very well run conference.

I'm really excited. , so tell me a little bit about, , What, what is olive talking about at this

conference? Yeah, we've got, , a lot of really exciting things that we're framing at this conference. So first of all, , talking about what we're doing, of course, in the provider space with a lot of our tribe members who are here today, advancing our automation platform.

But one of the core things that we're really excited to ounce and expand upon is what we're doing with the platform. So. The core of every automation that olive has built, we've had to connect to various EMRs data management systems, EDM systems, you name it. So essentially olive is building this integration layer that we've had to use internally.

And what we're beginning to do is turn that on and make it available to our platform part. And so we have over 62 partners in our libraries. These are. Third party companies, whether they're large or small, and they're able to tap into the olive ecosystem and the network, , all through our security. So that for our provider network, they feel secure that, you know, these are vetted companies, but also that you don't have to, you know, integrate with 62 different vendors.

You integrate with olive. Then olive can be that platform for you.

So, so they have a, because it's going through your security model, I'm gonna have all the logging I need, and I'm gonna be able to tell who's accessing what record. All those kind of things. Yeah. How so if I become a partner, am I tapping into your APIs to connect into

that also?

That's exactly right. I mean, I think that some of the, the best platform companies out there right. Started by building it themselves for themselves, for themselves. Right. AWS started that way, Microsoft. I mean, these are tools. And so it's the same thing. All, all of over the course of a couple last couple years have built internal tooling and then all of our individual agile development teams have had to build on top of that that's security framework.

And we're starting now to, to share and, , think through the roadmap of exposing that to more and more partners. We started with the SDK of our olive help platform, but it's just, it's just growing. And now that we're servicing even payers on the other side as well. I mean, I think if you're a developer, if you're, , another player in this health it world, you start thinking about like, wow, you know, look, look about the data that I can access the, the reach that I can access.

And I think that's. That's really exciting, no matter where you are. So you're serving

payers and providers on, and you're bringing all that into your platform at this point. Yeah. That's really exciting. You know, it's really exciting that you're working with the payer and provider side. We've often talked about a, a whole patient profile and a partner could come into your platform and potentially partner up with the provider partner up with the payer through this to platform.

And, , and, and I, I assume create an application that could create. Something to that effect. Now I'm hypothetical on you, which is, but that's, I think that's what you're trying to do with the platform is get creative people to sit there and go, okay, what can we do? What, what, what things can we automate?

What, with this data that we're bringing, bringing together, what can we do for healthcare?

Yeah. A lot of times when people talk about solving, you know, I call it both sides of a fax machine, you know, providers and payers from the business side, it's felt that you've had to solve a two-sided problem. Right.

You have to, it's a two-sided sale. , neither hospitals or payers move particularly fast. So it's felt like it's not a business model that's been sustainable. And so what all of has done is we clearly, you know, we have over a thousand hospitals now payers on the system, you know, we're growing our payer footprint, but neither side needs to be on the platform at the same time.

And so for us to do our work, we don't need, you know, in the state of Florida, a large provider system to take advantage of what we've built for the payers. What we build for the payers stands alone. It's available to every provider that they can do, , that they can, , support or is part of their network.

, but if those providers also happen to be olive partners, then they can like tap in directly. And so by building organically for each market, and then then saying like, let's bring it all together rather than forcing it in the beginning. I think we've been able to kind of cross this two sided problem.

And once we solve it, you know, I think the whole point of Sean's vision, our CEO's vision about the internet of healthcare is you gotta connect everything and then they will come if you build it, they will come. And, , we don't think about olive solving every problem under sun, right? We've gotta have partners who say I'm gonna come in and, you know, maybe of the best value based care solution.

And we're the, , the best, , you know, , , registry management and that that's the. Not something that olive does today, but our partners might be able to bring those solutions to market. That's

where I was gonna go. So what, what are some of the other solutions that, that we might see, , on that platform?

And, and me as a provider, if, , I mean, is there like an app store that I go to and I, I see these things and I can

absolutely. Yeah. So if you go to the olive library, which is at library dot olive, ai.com, you'll be able to see the entire catalog. And what you'll be able to see is you'll be able to see Olive's first party solution.

So it's, you know, imagine like logging to Salesforce, right? You can see Salesforce products, but you'll also be able to see all of the other apps that have built upon, , their platform in the same way as, , with olive. , and so you can see, and you should shop this marketplace. And you can actually, you know, exchange, , our currency on it.

You can absolutely use it. It's gonna become more and more dynamic over time, but it's entirely public. We want people to be able to, to shop the catalog. In fact, we put, you know, all of our pricing online. , we're not like a black box. , vendor here where you're gonna, you're gonna get a, you know, a, you know, black box pricing here.

You can see it all. You can see everything that we offer, , because we really wanna live and behave like a platform.

Well, what are you hearing? We're having great conversations here. A lot of CIOs here. What are you hearing in terms of what, how they're thinking about utilizing your platform?

So what we hear is there is still an incredible tightening of the lip market.

, with, , so much competition and hiring, you know, if you're a tech person, you could go and work for a big, you know, Silicon valley company or you work for a health system. , this is a really still tight labor market. And at the same time, there's record levels of burnout in healthcare. And so that combined me means that most CIOs will say their it departments are strapped incredibly thin.

, they need to be able to leverage their vendors to deliver the most bang for the buck. And that's what we hear over and over again. And so a lot of that is saying, what can I do? What can I do with preferred vendors? Right. So I integrate with one vendor. You gimme access to a lot of different solutions.

So my team is not being asked to do, you know, 60 different projects. I do one project. It enables me to do more. So it's all about scaling right now. And I think that, you know, they're making these strategic bets. You of course, they've made their bets on their EMRs. They've probably made some, you know, on their database management systems in the background, but now CIOs are making bets on their automation vendor.

And who is going?

The junior session is starting now. Please that's as you get right there. Hard, hard, hard to beat that

one out. Yeah. But, but who is going to be my automation vendor as I, or my AI vendor as I build the next.

So your automation platform, that's the decision that's being made. And I, I would echo that when we had our CIOs together, , they are thinking in terms of platforms, they cannot afford to keep doing point solutions that's right.

, to costly. And, but they're also looking at automation in really predominantly. , three areas. So looking at administrative it administrative automation, it automation and clinical automation are, are, are, would, is your platform hitting all

three of those areas? That's exactly right. That's exactly right now, we clearly, we started in, , revenue cycle, , , which is like the administrative side.

Right. , we've done more in it and, and more in clinical in the last year. So one of our, , really exciting clinical automations is in panel. So I'm a clinician and PCP. And, , , when you're a primary care provider, you have these patients who are assigned to you by your insurance and your health system is graded and reimbursed based on their performance.

Well, there's some patients who never show up or have lost a follow up, or actually might be seeing another doctor out of your network. And you're actually not at their primary care doctor. If I never see that patient, then my health system is gonna be penalized on reimbursement for that. And so today in the clinical world, I have nurses and case managers, and we will meet together once a month to manually groom these registries and check what all of is doing is we automatically check.

If they've seen you in the last six months, we'll actually text the patient to say, Hey, are you still a patient of Dr. Hughes? Like you interested in seeing? And if they say, oh, actually am not. Then we actually take them off the list. If they are unresponsive or they, they don't follow up after multiple outreach attempts, we also take them off the list.

And if they do wanna be seen, if they say, oh, you know, I've just been really busy. We schedule them or, , flag them for outreach so they can be seen. So, you know, essentially all the work that the nurses and the clinicians are doing for things like inpanelment, which is really important for value-based care, we're able to automate.

And we've, we have a press release at, with Gunderson health system who, you know, pioneered this, just an example of where clinical automation can make a huge difference.

Yeah. Plus omnichannel. I mean, you're reaching out through various

that's exactly right. I mean, automation, people think as, you know, oftentimes just pure robotic process automation and it feels so point solution based.

It can be so brittle, but when we think of automation, olive, it's truly, , end to end. I mean, we're connected to the, to the EMR, whether that's through HL seven APIs, fire. And we use all sorts of other APIs out like text messaging in this case or email flagging. , very little of it could be seen as actually the traditional robotic process.

It is just the fact that it's a built logic. And what we do in many cases is we tie learning behind it to say, oh, after you have done this many times, and we know what the behaviors are, how about we apply to more and more patients. And that's where the, the, the system starts growing. And that's where the intelligence comes in.

That's the power of a platform. That's right. That's

right. 📍 Fantastic. Dr. You, thank you for your

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