May 22, 2020: On today’s episode, we discuss healthcare communications with Dr. Ben Kanter, a pulmonologist by training and CMIO for Vocera communications. As Ben mentions in our conversation, healthcare practitioners are working in a time when it’s dangerous to even pick up a hospital phone. While patients, nurses, and doctors need to minimize their exposure to infection, communication has never been so important. How can doctors communicate with their patients and with each other while avoiding contact and wearing PPE? Ben answers questions like this while addressing other communication challenges faced in the healthcare industry. He also details some of the innovative communication solutions that are being implemented in hospitals. But, as Ben reveals, increasing the means in which healthcare workers can communicate often leads to an interruption in healthcare services. Ben discusses how integrated and monitored communication systems and policies are as important as new hand-free methods of communicating. Finally, Ben shares his communications best-practices along with his predictions about the future of healthcare communications. Don’t miss this episode — after this pandemic, healthcare communication will never be the same again!

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