Field Report with Neal Patel, CIO at Vanderbilt University Medical Center
Episode 221: Show Notes.
As we continue our field reports, today, Neal Patel, a physician and CIO at Vanderbilt University Medical Center, joins us. In this episode, Neal walks us through some of the incredible technological shifts that have happened at VUMC over the past few weeks. From Zoom calls and virtual town halls to a massive spike in telehealth visits, the changes have been inspiring. Not only have the patients responded incredibly well to the televisits, but the clinical staff has as well. Neal also unpacks the different forms that telehealth can take, from telediagnostics to telemonitoring. While not all of these have been implemented at VUMC, they are becoming a greater possibility as time goes on. Along with this, Neal has been incredibly inspired by the willingness to collaborate across all teams. People who are not usually at the center have been thrown into the fray and the camaraderie has moved Neal. We also talk about the importance of not having heroes during a time of crisis, changes with VUMC’s patient portal, and lessons that Neal has learned from the pandemic so far. Be sure to tune in today!
Key Points From This Episode:
- Background on Vanderbilt University Medical Center, areas they cover and patients per year.
- Why Nashville was able to head the warnings of coronavirus early on into the outbreak.
- Some of the technology that VUMC has spun out over the past few weeks.
- Different procedures that fall under the big umbrella of telehealth.
- Positive changes with physician-to-physician communication at VUMC.
- How the VUMC has responded to remote working and details about their virtual town halls.
- One of the most valuable lessons VUMC has learned regarding telehealth.
- Changes in the online patient portal since the crisis and how the portal functions.
- Two things that Neal has found most impressive from his teams during this time.
- How VUMC has show collaboration and camaraderie in their different command centers.
“While we’ve had technology in place, it wasn’t leveraged as well as it has been in the past several weeks.” — Neal Patel [0:03:45]
“It’s amazing how obstacles fall away when it’s the only thing you can do.” — Neal Patel [0:04:41]
“It’s been gratifying to know that our team could come together and people could share despite all of us dealing with all of the various things that we have to deal with home life and worrying about safety.” — Neal Patel [0:10:03]
“To see all of those individuals come together and just be in harmony in many ways, instead of each struggling to figure out how to work together has been something to take pride in. ” — Neal Patel [0:18:32]
Links Mentioned in Today’s Episode: