HealthNXT Solution Showcase

With

Bill Russell / Rachael England / Matt Lambert

This Week in Health IT

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September 9, 2020: Today we talk ‘virtual care platforms’ with Rachael England and Matt Lambert from HealthNXT. There’s a million point solutions around telehealth, remote patient monitoring, virtual hospital, virtual physical therapy etc. Clinicians can often have two dozen logins and apps. How do we orchestrate and knit together all of the virtual health options to create a one stop shop platform? What’s the best roadmap? What leadership and operational changes need to be made? How do we enhance both the consumer and clinician experiences around it? 

Key Points:

  • The core foundational philosophy should be all around the experience of the user [00:05:20]
  • Give your patients a singular experience [00:05:40]
  • In terms of development of the product, we have to really question, why are we so behind in healthcare? [00:08:15]
  • It’s not just the patient portal, it’s everything else around it [00:10:45]
  • How do we extend outside the four walls of the hospital? [00:19:10]
  • Cost avoidance tips [00:25:00] 
  • https://www.thehcigroup.com/healthnxt

HealthNXT Solution Showcase with Rachael England & Matt Lambert

Episode 301: Transcript – September 9, 2020

This transcription is provided by artificial intelligence. We believe in technology but understand that even the smartest robots can sometimes get speech recognition wrong.

[00:00:00] Bill Russell: Before we get started. I want to share with you something that we are extremely excited about here at This Week in Health IT and that is clip notes. Clip notes is the fastest growing email lists that we’ve ever put together. if you can’t listen to every show, but you want to know who was on and what was said, the best thing to do is to sign up for clip notes.

One PARAGRAPH summary, key moments in bullet point format with timestamps and one to four video clips from the show. It’s a great way for you to stay current, share insights with your team and maintain your commitment to their development. During these [00:00:30] extraordinary times, the best way to sign up. The easiest way to sign up is just send an email to clip notes.

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So This Week in Health IT today, we do a solution showcase that is focused on addressing digital transformation with a virtual care platform. My name is Bill Russell, healthcare CIO, [00:01:00] coach. And creator of This Week in Health IT, a set of podcasts, videos, and collaboration events dedicated to developing the next generation of health leaders.

I enjoy doing solution showcase episodes for two reasons. One is, these organizations are contributing financially to the production of the program and our mission to develop the next generation of health leaders. And also because it gives me an opportunity to explore really interesting solutions tthat I believe can have an impact on the care of people in our communities. HealthNXT is our [00:01:30] newest channel sponsor. And it is a startup that comes from a wealth of experience. The team that we’re going to speak with as well as Ed Marks and his time and experience at the Cleveland Clinic. Here is our solution showcase with HealthNXT.

Alright, so on the show, we talk a lot about virtual care. We’ve talked a lot about platforms today. We’re going to talk about virtual care platforms, which makes sense. A lot of activity around this, a lot of momentum and excitement. Today we have Rachael England, the VP of Product Strategy and [00:02:00] Implementation for healthNXT.

And Matt Lambert, the CMO for healthNXT on the show. First time, both of you first time on the show. Welcome to the show. 

Matt Lambert: Thank you Bill. 

Bill Russell: Yeah, I should call on you whenever I have two people on, I’ve got to get used to saying, calling on individuals cause you don’t want to step on each other and it’s just one of those things.

Matt Lambert: I’m on audio podcasts. Usually, sometimes it doesn’t happen as bad on visual, but yeah. 

Bill Russell: Rachael, welcome to the show as well. 

Rachael England: Awesome. Thank you. I’m glad to be [00:02:30] here. 

Bill Russell: Yeah. I’m looking forward to this conversation there. We’ve had a, I just did an interview with, with Tressa Springmann and she talked an awful lot about platforms and, I just had to create a, I helped a, CIO create a presentation around platforms and I’m talking to a lot of people around it.

It’s really interesting that people are starting to write healthcare is starting to talk about this, but this is not a new concept it’s been around for a problem for a while. But let’s start with the problem. First of all, what kind of problems are [00:03:00] we trying to solve with a virtual care platform? Who wants to handle that question? 

Matt Lambert: I’ll go first and then Rachael, you, correct me. The vision for healthNXT, this was from Ed Marks, our Chief Digital Officer, and that was born out of trying to do this with over two dozen apps at the Cleveland clinic and do this by meaning managing virtual health.

And so even pre COVID, the idea was a platform to encompass all things of virtual health. Current state and a roadmap to do it. Yeah. In one way, that’s integrated with the electronic health record and then really [00:03:30] focusing on not hitting meaningful use numbers, but focusing on a consumer and a clinician experience around it.

So this has certainly been a, accelerated by COVID, but the vision was there before and build your point around a platform. we often see, those of us who’ve been around healthcare and technology enough to see the rise of the EHR platforms. the, that went from best-in-breed and cobbled together systems, a lab system, a radiology system, a clinical documentation system.

We saw that move to a platform and that’s where we are today with most of our electronic health records. We think [00:04:00] that’s the future for virtual care as well. 

Bill Russell: Interesting. and when I came into healthcare, one of the things that shocked me was our health system. We did an application audit and we had a 600 appliques and 1600 instances of those 600 app applications. and I was just shocked, but that is, that’s the nature of what happened over those years of the various, platforms going up. But essentially what you’re describing is that’s, what’s happening in virtual care today.

We’re going point solution point [00:04:30] solution. And now we’re, we have to figure out how to deliver an experience across that. 

 

Matt Lambert: Yeah. for several reasons, not only for the experience of, again, the patients and the providers. but also for, there’s a lot of hidden costs of healthcare and just managing all those different, different solutions, more security, audits with that, and more financial audits associated with that when you’re trying to operate the CIO level of the health system. So there’s several reasons, to go in this direction for sure. 

Bill Russell: Fantastic. so let’s, let’s break this down a little bit [00:05:00] as we look at platforms, first of all, when we talk about a platform, what are some of the characteristics capture characteristics of a platform that we’re looking for in healthcare?  You sorta alluded to the fact that the EHR has become a platform. what makes something a platform. 

Matt Lambert: Rachel, you got that one. Do you want me to go in? 

Rachael England: Yeah, no, I’ll start off. And I think, where we come from and our core foundational philosophy is all around the experience of the user.

So whether we’re talking about the [00:05:30] patient, or if we’re talking about the provider, the consumer that’s out there looking for options, we’re really focused on providing that singular seamless experience for the consumer, whoever’s coming to use the technology. Whenever we think of a platform, we think of something that needs to be integrated, something that all looks and feels the same way.

that’s a component of the problem statement that you all were just talking about with all of these point solutions that it doesn’t every point solution [00:06:00] had their own. Look and feel right that the consumer needs to get used to. And so whenever you take a platform approach and everything can look and feel the same way, the consumer then is able to, be able to anticipate this is what I’m going to get.

Whenever I come here and have an experience from a digital perspective. So that’s really what we’re trying to accomplish with the platform. 

Matt Lambert: Yeah. And Bill, my answer is from the grumpy ER, doctor is how many times do I have to log in? As far as I’m concerned, that’s how [00:06:30] many, if I have to log in, once I’m working on a plan, if, if my mom has to log in once to get her lab results, she’s on a platform. And I think that’s the end result of what we’re trying to do. 

Bill Russell: And we don’t think in health care, we don’t think twice about logging in multiple times to find some data that happens to be different area or to, or to do it for an activity to, have somebody receive care at a certain location or do a referral.

We really don’t think twice about it, but [00:07:00] outside of healthcare platforms are starting to become ubiquitous. we’ve started to become. used to the whole concept of a common experience being delivered across, various systems, the complexity being, being abstracted from the end users and the data flowing so that we can coordinate care and those kinds of things. that’s just common, common. If you start to go into any of the internet based companies and the companies that are based on these, really these modern architectures, [00:07:30] but we’ve really, it’s been slow for us to get there at this point.

Matt Lambert: Yeah. W when I, when, when you’re, let’s just say a travel aggregator, When you log into any of those flight sites, you’re actually, several different applications, but you wouldn’t have to log in once a I do locums emergency medicine around the mid Atlantic region and a hospital, a health system that shall not be named, I have to log login four times.

So I log into the EMR. I log into the PAC system. I log into the Impravada the secure text messaging system. [00:08:00] and so it’s, So we’re just, and that just happens to be where they are on their journey, but no, like most things in healthcare, we’re not there where the consumer experiences yet in with ways.

Rachael England: Yeah. And I think that’s really what drives me in terms of development of the product is to really question why are we behind in healthcare and how can we get to the place where every other consumer experience is? All right. So I get, I’m not a grumpy ER doc, but I’m still like a grumpy consumer of technology.

And I want things to be [00:08:30] easy. I want my systems to understand what I. Want before I even know that I want that amend. that’s the expectation that we have now, and that’s what we’re trying to bring to this platform into the user experience. 

Matt Lambert: And getting to leverage the tech  a family of companies, umbrella of companies that do commercial software development, to be able to leverage that and bring it to health care is one of the really exciting things that Rachel and I get to do right now. It’s really exciting. 

Bill Russell: Yeah. So it’s interesting. [00:09:00] So the proxy into this is if you have to log in multiple times. So if people are sitting there going today, yeah. My doctors have to log in to six different systems or seven likely you don’t have integrated platform yet, or at least aspects of it that aren’t integrated, but you guys are designing a virtual care platform from the ground up, essentially to integrate the experience on the provider side and on the consumer side. And you’re using the tech M resources, as you talked about to, to integrate that whole [00:09:30] virtual care experience. it’s exciting. You guys shared a slide deck with me. and I’m looking at some of the slides. it truly is integrated patient experience. I’m looking at the patient experience and, it’s pretty, pretty exciting. I, Rachel, do you want to talk a little bit about the, about the patient experience and some of the things you guys are, have done and are, or you’re looking to do? 

Rachael England: Yeah, absolutely. So from the patient experience, we think about the various ways that a consumer might come to use technology in [00:10:00] their interaction with the health system. Pretty much every type of interaction starts with a Google search, right? So from the very beginning, as a patient is looking for a doctor, they’re looking for an appointment, they’re looking for a solution to an issue, That’s causing them to seek out care. When they start their Google search, we want the health systems, all of the capabilities that they have to show up and the patients would be funneled into an interaction with the health system, right from there. So that next step, after [00:10:30] the Google search, the link that they go to, we want that to be our platform. And so it’s going to look and feel like the health system, but behind it, driving it is our platform and all of those integrated functionalities and capabilities.

Which includes the patient portal, but it’s not just the patient portal, right? It’s everything else around the patient portal and the patient specific data. one big component that we talk a lot with our clients about is online scheduling, getting, the ability to have access [00:11:00] directly to the appointments, lots that are available for the provider to pull up the providers, all of their information and see it, and be able to do an assessment of whether or not this is the doctor that I want and be able to directly book an appointment and receive an instant confirmation that they have that appointment booked the next step after that is, can I register for this appointment online?

Can I fill out all of those forms? Can I then. Bypass the weight room, right? Like people do not want to be sitting [00:11:30] in a waiting room. They never wanted to before, but now with COVID, they definitely don’t want to. So how do we get it to the point where, they register, they do their each check in and whenever they arrive at the doctor’s office, they’re roomed immediately.

There’s no waiting around. There’s no stopping and having to talk to multiple people. It’s just a very seamless type of experience. And then whenever they go to check out, they’re able to put their followup. appointment online. They’re able to pay their bill all through the same one experience through one application or through one sort of [00:12:00] website.

So that’s what we’re looking to accomplish from the patient perspective is really just providing them with everything that they might need directly related to their care and around their care. When we talk about, that next step and that next layer in the patient experience, it’s like, we’re going to remind them in advance of their visit.

Hey, you have this visit coming up, fill out your paperwork. Okay. 30 minutes before let’s go ahead and get you checked in. And then, And then do you need it? Do you need a ride? So linking them directly [00:12:30] to Lyft or to Uber so that they can get there on time. So all of these sorts of things, really thinking about it as a much more comprehensive sort of experience and support for that patient or that consumer, more so than what has been happening in the past.

Bill Russell: Yeah. Go ahead, Matt. 

Matt Lambert: That’s just insane. So technology wise, building that out in a way that makes sense for consumers is a significant part of it, but this also, that’s probably gonna bring some operational change around the hospital, right? and that takes some work and some change leadership around that. [00:13:00]

There’s also, physician schedules, you either have to have the, make an institutional decision that we’re going to allow open scheduling for providers, or you’re gonna have to set up a separate clinic where patients who are using open scheduling can, it can be seen by a, a physician or an app around that.

So there are some operational change to this. which is, which is, why we’ve set it up this way. As far as our dyad, Rachel manages the technical team. I do a lot of the health system change management. 

Bill Russell: Yeah. It’s a it’s interesting. And that [00:13:30] is what I was going to ask you about is, we looked at the patient’s side and what is the, what does the health system get out of it? But I would assume that health system gets a, immediate boost in efficiency, immediate boost in productivity, and for the physicians, they’re going to be seeing. patients in a way that the patient would like to be seen in a way that’s most efficient for them and the way that’s most efficient for the patient  just generally speaking the experience across that continuum much more integrated the virtual [00:14:00] and the physical gets much more integrated, even though we’re really talking about a virtual care platform. It really is thinking through how all of it works together. I would assume.

Matt Lambert: Yeah. Yeah. agreed. And a lot of this is going to be, Rachel just did a great job explaining, interaction that winds up in a face to face with a patient inside the four walls. But a lot of this, care might be delivered virtually or even asynchronously a lot of different ways around this and so it allows the health systems to get out and provide care. in different areas and that’s really going to be significant to, [00:14:30] with a lot of the changes that are around licensure and where you can provide virtual care. Now, all of that is changing, week by week right now.

And so it’s a very exciting time for more outreach, also increased stickiness and, we just like all consumers, we have a  pleasurable experience or one on one to 10 days to do that again. So it’s just, it’s really exciting on that side associated with it.

On the physician side, the expectations have changed so much. if there is a silver lining to COVID, it is the change in patient and provider expectations of where they’re going [00:15:00] to give and receive care, and the, light year jump. I’ll call it, here in DC on opening up the barriers that were there around the reimbursement model for this.

Now some of this is some care is not going to be able to be delivered virtually, because you can build the slickest algorithm in the world, but if it says you have chest pain, that’s going to be a pretty short algorithm. It’s gonna say go to your nearest emergency department immediately.

but there are a lot of other ways that we can find that appropriate level of care that’s most convenient, for most conditions. 

Bill Russell: Yeah. And it’s, I just had had Paddy [00:15:30] on the show and we talked a lot about digital transformation and the work. And a lot of this comes from that work at the Cleveland clinic. And just looking at, a million point solutions, right around Telecare telehealth, remote patient monitoring, virtual hospital, virtual senior care, virtual physical therapy. there’s all those lines. That, that need to be orchestrated and knit it together when you call it a platform, though.

I think a lot of people are going to say, okay, we have solutions or some [00:16:00] aspect of a solution for each one of those. why would we want to relook at that? Why wouldn’t we want to put it back on the table? And can’t the EHR just do all of this is probably one of the questions I think you would get.

Matt Lambert: Yeah, I’m so sorry. EHR is, may be able to do this, those that are really investing, backing their product. we’ll get there eventually. And I say eventually, because we don’t know when that’s going to be, and it’s not necessarily on there. Roadmap when we talk to Epic leadership about this. so I think they might get there [00:16:30] in some form or fashion, but, but we think we can, again, leveraging resources that, that a, an electronic health record company or that a health system wouldn’t have, from the consumer side to bring this there. so we think we can get there faster with a lot of this stuff. The other thing too, I don’t wanna sleep on in our discussions with health systems, with healthNXT and with other, just in other discussions, Most all health systems may that tell a health pivot really quickly back in March, but it is it’s temporary.

it is, for there, we hear a lot of, of health system leaders looking for a more [00:17:00] permanent solution, a more integrated solution around that. So everyone made the shift, in March, but I don’t think very many of our partners view it as a permanent shift or a sustainable model. 

Rachael England: I think that’s exactly right Matt about, they made the shift and yeah, while it may have at some point then on their organizational strategy or their digital strategy for some points in the future, they, every health system had to figure out a way to make it happen right away whenever COVID. And so what we do whenever we start [00:17:30] an engagement with a client is we look at their organizational strategy. We look at their digital strategy if they have one, and we try to align, what we’re doing and how we are proposing to approach things from a very integrated platform approach. and we look at all of the point solutions that they have, and we say, okay, where are these points solutions meeting your various strategies from an organizational perspective, from your digital strategy, what are the outcomes that you’re driving with all of these points and how can we help you [00:18:00] to get there faster, to get there better, right through integration and thinking about all the various ways that your patient base, your consumer base is interacting with you digitally. What is their experience like? Is that meeting your goals? If not, let’s talk about that. Let’s figure out a way that we can leverage some of the functionality that we have to be able to get you there. 

Bill Russell: Yeah. it’s interesting. digital at this point, digital strategy, we keep throwing that word around and we assume [00:18:30] that it’s commonly understood. But if I were to ask. Let’s I’ll be kind here. Let’s say if I were to ask 20% of the CEOs. So the executives who are running health systems today to talk about their digital strategy, they would generally, they would point to some aspect of a point solution that they have.

Yes. We’re doing online scheduling. Yes, we have portals. Yes, we have. That’s what they would do. but when you talk to an executive in say retail about digital strategy, they are thinking about redoing. [00:19:00] Their entire business based on the digital tools that are available. And to a certain extent we’ve done that in the EHR, but now we’re seeing this proliferation of how do we extend outside of the four walls of the hospital. And that’s where there’s virtual care. Platform really lives. And I think what people are wondering is our are, and I think I heard you really speak to this. Rachel is you’re not saying to people, Hey, throw away all those really, you like that point solution, you like this, you like [00:19:30] that. You’re not saying throw that away.

You’re coming in and looking at it and putting an underlying platform together that will knit these things together. The experience, as you say, across the entire platform. so that they can bring in the solutions that they do have, and they can start to augment some of the solutions they don’t have to have I, this is Bill’s test. Did I say back to you? what you’ve been saying. 

Rachael England: You hit it spot on Bill. Yep, absolutely. So exactly right. We, we talk to, and it’s amazing, [00:20:00] as you mentioned at the beginning about, going through and looking at all of the various applications and finding so many, we do the same thing with our clients.

And we find out that they have three or four point solutions that all do the same thing, and they have them deployed in various areas of their health system. And it’s you guys, what are you doing? but it’s because the left hand, isn’t talking to the right. and they don’t even know what they have for they’re paying for it, so we try to provide some rationalization on that front in terms of the types of vendors that they have. And if they [00:20:30] have one that they love and all, everybody uses it and it’s great. We say, okay, let’s bring that into the platform. Let’s give your patients a singular experience. That’s where they’re still leveraging the functionality of that vendor, but it has the same look and feel as everything else.

And it all should be branded as your health system, Because you want to improve and expand your brand image within the ecosystem. and as you mentioned with other types of companies outside of [00:21:00] healthcare, they’re very conscious about. Competition and healthcare needs to be conscious about competition.  more health systems. There are a lot of real retail type of competitors that are in the market now. And there’s new ones coming all the time that are taking market share and taking dollars away from health systems for standard Texas services. So health systems really can’t sit back and be comfortable anymore.

They have to be pushing the envelope and thinking of ways to provide value to their customer base. 

Matt Lambert: Yeah. And Rachel, to add to that, just [00:21:30] two points around the, this platform level of thinking one technical, one, human, the we’re finally seeing the, We’ve heard the term API for a long time now in healthcare, but it’s getting mature enough where you can really do things with it  and it’s really changed, a lot of things that you can do with different solutions together and with patient facing solutions. So the API APIs have matured to the point where we can really make them actionable. And then the human component of this, and Rachel and I have been down this road a few times.

Patient portal or a certain piece of [00:22:00] technology is hard fought territory. And it, in a health system, the helping health system clients get over the concept that we’re going to send lab results directly to patients without a doctor interpreting that first to them was a tremendous leap. the fact that, we are  and some of the complexities around what you release and don’t release, or I can tell you that it was like it was a career changing moment.

The first time I got an in basket message directly from a patient. and so to, from a change management standpoint, a lot of that was, was a heavy lift and you want preserve as [00:22:30] much of that as you can, to help move things forward from a partnership standpoint. 

Bill Russell: Yeah. You’re not kidding. as you’re saying some of those things, I could show you some of the scars I have from when we were rolling out portals back in 2012. Yeah. 2013. 

Matt Lambert: Scars is a good word. 

Bill Russell: It was a heavy lift  Digital strategy. I want to go back to this concept. Not everybody understands it, not everybody has a digital strategy. Do you, are you finding when you go in there that you have to. you’re talking about a digital platform, but do you find some people looking at you [00:23:00] saying, Hey, we need more help than just the platform we need. We need help setting our strategy or figuring out just a much deeper and broader view of digital in healthcare. is that happening for you guys?

Matt Lambert: Yeah, the conversation turns pretty quick when we’re talking about health next for the health system, 10 minutes in, if we’re getting questions like, can we adopt this, but not adopt that? can we build off of this? Then we know that health system has a pretty robust strategy and I notice knows which way they want to go.

And they’re looking for to [00:23:30] help accelerate that. if we, if Rachel and I are doing all the talking, in a presentation, then we know that they probably need some strategy help too. And we did a lot of that kind of work over the years with the advisory board. and that’s, really helps. focus the efforts and focus the finances, quite frankly, a lot of health systems are, have to be very pretty judicious right now with what they do, with, with their investments.

so yeah, we’ve, some clients, we really work with them and partner with them to help define the strategy as well. Rachel, you’ve been leading most of that. your thoughts on that? 

[00:24:00] Rachael England: Yeah, no, absolutely. Or you’re totally right that about if we’re talking to somebody, instead of having a conversation about what the opportunities are, that gives us a really good, understanding of where they are in their thought process and how they have developed or have not at all developed their digital strategy. And we’ve actually developed a service line where we provide support to health systems that haven’t. put the time and effort and energy into thinking through what is their digital strategy, what is [00:24:30] their roadmap for deployment? How do they bring together all the various component parts into something that makes sense?

if that’s what they think they want to do, because at this point, digital and especially with COVID now, I think that it’s really just, emphasizing. All of this so much more about the need to have meaningful digital interactions with your consumer base, because if you don’t do that, then they go somewhere else. There are other options. 

Matt Lambert: And a really specific example is we were on a call yesterday and we were talking about remote [00:25:00] patient monitoring, and some of them. Some of what we might expect to see from cost avoidance, from health systems on, avoiding readmissions, or, managing a CF, a CHF patient outside of the hospital, as opposed to in the hospital.

And then we can also stack that with some remote patient monitoring revenue based on the CPT codes that were approved last year and came effective this year and the health system we were talking. Yeah. I was like, what do you mean RPM revenue? And given all the other things that a health system is managing right now, I probably haven’t kept up to date on the latest, on the [00:25:30] latest stuff that comes out of CMS, around some other opportunities to help force their strategy in a world where we’re, where there’s not a lot of extra cash laying around right now. 

Bill Russell: Absolutely. Rachel, I’m gonna put you on the spot and you’re the VP of product strategy and implementation.

Where’s the product right now. it has a lot of core components and the slides look great. what’s current and what’s future at this point. 

Rachael England: Sure. So it’s a mixture of both. and I think that with the way that things are going and how responsive that we are being to the [00:26:00] market and to the needs of individual health systems, we will always be in development of some sort or another.

We have some core functionality around tele-health. around remote patient monitoring, around the digital front door with online search to schedule those sorts of things. and the integration components, our partners within tech M and HCI are expert at that. a lot of that basic core functionality is there it’s live.

We have clients that are up and using that. And then some of [00:26:30] the more sophisticated stuff around virtual hospital EICU, and some of the more, as we get into thinking about value based care and ways to leverage data and analytics, to drive even more meaningful interactions with patients and consumers, some of that is still in development.

We have core foundational stuff that’s out there and is functioning and is great. and we’re building on it all the time. 

Matt Lambert: Yeah. and, just to add to that, we’re also [00:27:00] we’re, at a stage in our development where we take on some significant partners right now, there’s their priorities would be ours and develop.

I think if we had a health system that was focusing, on the ICU, I think that’s probably our next jump. I think we’ll, and I think we can find some health system partners to really go into that. The hospital at home is a great term, but it’s pretty far away. From really combining that, wrapping that around with diagnostics and maybe imaging and home health, you need an, some home health services around how exactly how you would do that.

So I think we’re still [00:27:30] a year and a half away from really having a grasp on that. had an interesting call the other day on, with a children’s hospital on a remote surgery. If you’re doing robotic surgery, you could be, is it doesn’t matter if you’re on different room or if you’re in a different state at a United children’s hospital.

So that to me is one of the really exciting ones. We’re pretty far down, 

Bill Russell: Interesting every now and then I have to bounce around to look at different. I’m looking at your slide deck. I’m looking at a bunch of different things. And Matt, if I close my eyes and I listen to you speak, you sound like Dick [00:28:00] Cavett.

Do you know who Dick Cavett is? 

Matt Lambert: Yes, I do. And I consider that a great, compliment his, his interview with Jimmy Hendricks is one of my favorites. Yeah, 

Bill Russell: Rachael, you knew this was going to get to the guitar on the back in the back wall. Did you at some point, so tell us about the guitar you have hanging right by it, by the way, you’ve you’ve outdone me in terms of background and that’s a real background. Talk about the guitar you got back there. 

Matt Lambert: That’s a 1971 Gibson, three, five, five. Chuck Berry, I think was the one who really brought that into favor. the, Hendrix was a [00:28:30] Stratocaster guy, but, that I lost it over that guitar for a year at the coffee shop right down here on 14th street.

And that’s right in between in DC and, and I went in there and that it was overpriced and I went in and made him an offer and he said, no. And, I was able to negotiate it down to where I got that and a really cool fender bam. I don’t know if he could see that. So if you’re gonna play a vintage guitar, you’ve got to have a really cool old amp to play it through as well. 

Bill Russell: Yeah. And I’m not going to ask you to get it down and play it, but I would imagine you can. 

Matt Lambert: Yes, I can. Sometimes I’ll do [00:29:00] the intro in the algebra for meetings. but, again, I know it’s, playing guitar is a good way to stay sane. It’s a good way to stay safe. 

Bill Russell: Yeah. So Dick Cavett, for those who don’t know at one point was the host of the tonight show. that’s going way back. that’s pre Johnny Carson.

Matt Lambert: I did not know that. 

Bill Russell: Yeah. It was a short period of time, but he’s done so much since then, but no longer with us. I don’t think actually I haven’t actually looked that up. I’m not sure if I’m pre announcing his death or not. 

Matt Lambert: Yeah. We’ll pause for that because fact checking is pretty important.

Bill Russell: Gosh, he is still [00:29:30] alive. I apologize. Man. but amazing. yeah, I, I hear his voice when I hear you. I hear you guys. How can they get more information on, healthNXT and the platform that you guys are have talked about on the show? Rachael. 

Rachael England: Yeah, so we, we have some information on our website, to be honest with you, we haven’t done a ton of marketing.

Probably one of the best ways to get more information is just email us and we’d be [00:30:00] happy to set up a phone call. We love to demo what we have that’s live and we love to split all ideas about things that we can do for the future. All of our contact details are on our website, at tHCI group.

Bill Russell: Okay. So at HCI group, if they look for HealthNXT they’ll find you guys. So you’re not going to give out your email address on the shows, what you’re telling me. They have to actually go to the website and find it. 

Matt Lambert: [email protected] 

[00:30:30] Bill Russell: There you go. it’s, it’s interesting. I could tell you guys haven’t done much marketing because when people come on and they’ve done a lot of marketing there, they’re like, Hey, you can download this thing.

You can do this thing, but you guys are really focused on the work and you’ve really moved fast. Cause I remember when Ed was talking about this. When he was first leaving the Cleveland Clinic, we talked about it to now. It’s not that long. And you guys have done a ton of stuff in that short period of time. It’s really amazing. 

Matt Lambert: Yeah. We’ve \thought we’ve definitely been in the weeds. Rachel pulled some [00:31:00] long weeks. and Ed is, when you get a text from Ed at 9.30, it’s the next idea, right? That’s usually pretty exciting but yeah,  and Ed, often start a sales meeting saying we’re not salespeople  and, we’re and we take pride in it. We’re focused on developing the product and delivering value to our health system partners and helping through what’s a really exciting time in virtual care. 

Bill Russell: Yeah, absolutely. Rachel Matt, thanks for your time. I really appreciate it. Thank you. That’s all for this week. Don’t forget to sign up for clip notes. Send an email to [00:31:30] clip [email protected] Special thanks to our sponsors. Our channel sponsors, VMware. StarBridge Advisors, Galen Healthcare, Health Lyrics, Sirius Healthcare, Pro Talent Advisors and HealthNXT for choosing to invest in developing the next generation of health leaders.

This show is a production of This Week in Health IT. For more great content. Check out our website this week.health.com. Or the YouTube channel, if you want to support the show best way to do that and share it with peer, actually another way to do that, sign up for clip notes and forward clip notes onto them and say, this is a great show.

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