#JPMHC2020 – The Good, The Bad, and the Opaque


Bill Russell

27 Health System CEO/CFO teams shared their accomplishments strategies and financials at the JP Morgan Healthcare Conference.  I took notes just to share it with you.  Hope you enjoy.

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My Notes from Each Health System Presentation.

Episode 177: Show Notes.

Today we continue our debriefing of this year’s J.P. Morgan Healthcare Conference, the annual symposium that brings together industry leaders and members of the investment community. In the last episode, we covered the types of organizations that presented as well as some of the key themes that came up in the last two iterations of the event. Today we zoom in on the 2020 proceedings, taking a deeper look at what each of the presenters brought to the table. Some of the key themes that came up this year were customer data use, customer experience, asset-light solutions, expense management, diversified revenue, and applied genetics. Most of the developments were positive, with strong examples of how to handle mergers and upgrade UI technology given by Bons Secours Mercy and Ascension respectively. As far as technology goes we also get an idea of where AI precision medicine is at from Geisinger. Additionally, we saw some great new innovations with institutions like Aurora and NYU Langone implementing self-diagnostic structures such as a living well metric and a capacity command center. It is becoming clear that there are many things that need to start being done differently in the industry, so it was heartening to see health systems beginning to take heed of this at the event.

Key Points From This Episode:

Appreciation for Intermountain’s good financials and facilitation of a gun use conversation.
How well Bons Secours Mercy has orchestrated their merger.
Baylor Scott and White’s health plan and asset-light strategy for entering the Austin market.
Mass General Brigham’s aim to enter new markets and diversify their revenue.
Advocate Aurora’s new idea to gauge their performance by implementing a living well metric.
What CHOP is doing to help kids by using gene therapy.
How Northwestern Medicine could be even more of a ‘healthcare-without-borders’ type.
Appreciation for Henry Ford which is practicing responsible growth on many fronts.
A brilliant tech innovation at NYU Langone: a capacity command center.
Moves Geisinger is making as a major player in the area of AI precision medicine.
Heartwarming stories told by Seattle Children’s Hospital and their good use of partnerships.
The forward-thinking strategies and propensity for partnerships at Jefferson Health.
A need for specialty centers and what City of Hope is doing to fill it.
Many fronts of improvement seen at SSM, such as a health plan and growing TeleVisits.
Privacy concerns and Ascension’s decision to focus internally on tech-related UX.
Why the Providence presentation was confusing due to a lack of operations transparency.
The good strategies displayed by OSF related to the markets they serve.
Important stresses on platforms displayed by Mayo’s presentation.


“In the category of ‘it-can-be-done’ is Bons Secours Mercy doing a merger and acquisition well.” — @ThePatientsCIO [0:08:11]

“These strong brands in a specific market are looking for ways to enter new markets, so there’s a strong diversification of revenue conversation that was going on here.” — @ThePatientsCIO [0:12:38]

“The two children’s hospitals, you literally had people tearing up in the presentations.” — @ThePatientsCIO [0:15:45]

“Tech companies are figuring out healthcare faster than healthcare is figuring out tech.” — @conradoeduardo [0:26:20]

Links Mentioned in Today’s Episode:

JP Morgan Conference

Jamie Dimon
Marc Harrison
Bons Secours Mercy
John Starcher
Baylor Scott and White
Lloyd Dean
Mass General Brigham
Dr. Anne Klibankski
Advocate Aurora
Northwestern Medicine
Henry Ford Health System
NYU Langone
Seattle Children’s Hospital
Jefferson Health
Nassar Nizami
Dr. Stephen Klasko
City of Hope
Hospital for Special Surgery
SSM Health
Eduardo Conrado
Christiana Care
Providence Saint Joseph Health
OSF Healthcare
Mayo Clinic
Dr. John Halamka
Cottage Health
North Shore University Health
Oregon Health Science University
Seattle Cancer Care Alliance
UC Health
The Civica Partnership
Health Catalyst
Galen Healthcare
StarBridge Advisers
Catholic Healthcare