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I sat on some calls with ICU physicians that were painful. Hearing the frustration from clinicians who were unable to determine who they needed to admit and put on a ventilator or in an emergency room or who could go home and not having that answer. Not being able to rely on their own medical judgment. There wasn't any literature out yet. That was really difficult.

Angelique Russell, Cogitativo

We know that consumers place a high preference and a high degree of trust when they're dealing face to face with medical teams. And we believe we are seeing the same level of confidence and trust in telehealth, whether over the phone or visually. If they’re dealing with a qualified physician, satisfaction scores tend to trend very high.

James Beem, J.D. Power

Is this idea going to get us big consumer impact and big patient impact? And what are the resources required to do that? The no-brainers are low resources, huge impact. For things that require additional resources we started developing business cases to get approval. We have a very, very robust roadmap that came out of that and in less than a year we were able to implement a really big chunk of that roadmap. We implemented a brand new CRM.

Mona Baset, SCL Health

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