Our patients are used to having very easy experiences in other sectors, whether it's retail or entertainment and we need to be able to bring that to healthcare. At Mount Sinai we’ve been looking at solutions, whether it's CRM or referral management, texting solutions or telehealth to make sure that we can provide care in a way that makes sense and isn't a fragmented experience.

Kristen Myers, Mount Sinai

One thing physicians hate is clicking around looking. It’s frustrating. We found that when physicians know how the system works with some personalization, they actually spend more time in it. They're actually delving into the patient's record and looking for trends.

Amy Maneker, KLAS

I think it's really important to learn to write well. Written communication is key. Whether it's email or a report to your supervisor, when you write something, that represents you. And when they look at that, that's really your brand you're putting out there.

Lee Milligan, Asante