Our patients are used to having very easy experiences in other sectors, whether it's retail or entertainment and we need to be able to bring that to healthcare. At Mount Sinai we’ve been looking at solutions, whether it's CRM or referral management, texting solutions or telehealth to make sure that we can provide care in a way that makes sense and isn't a fragmented experience.

Kristen Myers, Mount Sinai

In the 1970s patients were relatively healthy with most having only one disease with one or two treatments available. In the 2020s we have transitioned to a time where people are living longer with multiple comorbidities and there are tons of treatments available. The question is how are doctors choosing? What happens if they don't have good information? We have challenges of sharing data, challenges of interoperability, challenges of accuracy. We can see where the industry needs to improve but this is a long-term commitment that will take decades.

Dr. Dan Riskin, Verantos

The goal is constantly trying to shift from things that we deem as inefficient, to more patient centric, more humane and less expensive etc. This is the pursuit of healthcare. This is the basis of disruptors trying to come into the market.

Dr. Andrew Rosenberg, Michigan Medicine