The transition to work from home ran into big challenges. The first is just scaling the solution so everybody has some sort of remote access. It’s not easy to scale up a hardware based firewall in your data center where if you've got SDN and it's running in software it can be clustered across multiple VMs. It's much easier to scale up if you're using a cloud based solution, like VeloCloud, where we take care of the auto scaling for you.

Craig Connors, VMware

We created a digital services steering committee. Salesforce, for example, is a component of that committee. Then we looked at the different resources that we had in the company and brought them all together, HR, budgets etc. And we put it all into one area and moved it into IT. Then we changed our name from IT to ITDS. So we are Information Technology and Digital Services.

Craig Richardville, SCL Health

Some care is not going to be able to be delivered virtually, because you can build the slickest algorithm in the world, but if it says you have chest pain, that's going to be a pretty short algorithm. It's gonna say go to your nearest emergency department immediately.

Matt Lambert, HealthNXT